Shipping and Return Policy

Shipping Policy

1. Shipping Locations

We currently ship to the following regions:

  • United States
  • Canada
  • Europe
  • Australia
  • Worldwide…

2. Shipping Options and Delivery Times

We offer the following shipping options:

  • Standard Shipping: Delivery within 3 to 12 business days, depending on the destination.
  • Express Shipping: Delivery within 2 to 5 business days, available at an additional cost.
  • Overnight Shipping: Delivery within 1 business day, available at an additional cost (only for select regions).

3. Shipping Charges

Shipping charges are calculated based on the weight of the order, the shipping method selected, and the delivery destination. The exact shipping costs will be displayed at checkout.

4. Order Processing Time

Orders are typically processed within 1 to 2 business days. Orders placed on weekends or holidays will be processed on the next business day.

5. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided in the email or by logging into your account on our website.

6. International Shipping

For international orders, please note that customs, duties, and taxes may apply. These charges are the responsibility of the recipient and are not included in the shipping charges. Please check with your local customs office for more information.

7. Delays

While we strive to meet our delivery estimates, delays can occur due to unforeseen circumstances such as weather, customs processing, or carrier delays. We appreciate your patience and understanding in such situations.

Return Policy

1. Return Eligibility

We want you to be completely satisfied with your purchase. If you are not, you may return most items within 30 days of delivery for a full refund or exchange, subject to the following conditions:

  • The item must be unused, unworn, and in its original packaging with all tags attached.
  • Certain items, such as intimate apparel and final sale items, are not eligible for return.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Service: Email us at contact@onashapewears.com to request a Return Merchandise Authorization (RMA) number.
  2. Prepare the Package: Pack the item securely in its original packaging, including the receipt or proof of purchase and the RMA number.
  3. Ship the Return: Send the package to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to our error (e.g., incorrect or defective item).

3. Refunds

Once we receive and inspect your return, we will process your refund within 7 to 10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

4. Exchanges

If you wish to exchange an item, please contact our customer service team to arrange the exchange. We will process the new order once we receive and inspect the returned item. Please note that new shipping charges may apply.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@onashapewears.com We will arrange for a replacement or refund at no additional cost to you.

6. Non-Returnable Items

The following items are not eligible for return:

  • Intimate apparel (e.g., underwear, shapewear) for hygiene reasons.
  • Final sale items or clearance products.
  • Gift cards.

Contact Us

If you have any questions or concerns about our Shipping and Return Policy, please contact us at:

Onashapewears.com
Email: contact@onashapewears.com

Thank you for shopping with Onashapewears.com!

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